FYNZ
FYNZ AI · Agent 01JOB TITLE — YOUR 24/7 RECEPTIONIST

Voice AI answers your phone. Every time.

It greets callers in a natural voice, answers their questions, books them straight into your calendar, and hands the complex calls to you. No hold music. No voicemail. No missed revenue.

Hear a call ↓
ON SHIFT RIGHT NOW
Voice AIEMPLOYEE ID — FYNZ-AI-01
ROLEReceptionist
SHIFT24/7 — nights, weekends, holidays
SICK DAYSZero, ever
SPEAKSYour tone, your rules
HANDS OFF TOYou, the moment it should
What it does

Everything a great receptionist does — without the front desk

01 · ANSWERS

Picks up instantly, any hour.

Ring one, answered. Midnight, Sunday, or mid-rush — every inbound call gets a warm, natural greeting in your business's name. Callers never hear voicemail, and you never lose the job to whoever answered first.

INCOMING CALL — 11:02 PM
ANSWERED — RING 1 ✓
0 CALLS TO VOICEMAIL THIS MONTH
02 · KNOWS YOUR BUSINESS

Answers the questions you answer all day.

Hours, prices, services, parking, policies — it answers from your knowledge base, in your tone. The stuff you repeat forty times a week gets handled without you.

LIVE CALL
"Are you open Sunday? And how much is a deep clean?"
"We're open Sundays 10 to 4! A deep clean is $149 and takes about two hours. Want me to check Sunday availability?"
FROM YOUR KNOWLEDGE BASE
03 · QUALIFIES & BOOKS

Turns the call into a confirmed booking.

It asks the right questions, checks your real availability, and books the appointment on the spot — deposits included if you want them. The confirmation text is sent before the caller hangs up.

YOUR CALENDAR — LIVE AVAILABILITY
TUE 9:00TUE 11:30 ✓TUE 2:15
QUALIFIED — NEW CLIENT · URGENTCONFIRMATION TEXTED ✓
04 · KNOWS ITS LIMITS

Takes messages. Transfers the calls that need you.

Complex, sensitive, or simply "I'd like to speak to the owner" — those calls transfer to you or become a clean, structured message with a callback number. It never guesses its way through something important.

ESCALATION — YOUR RULES
MESSAGE TAKEN — 3:40 PMFrank D. — asking about the invoice from March. Wants a callback today. 416-555-0182.
YOU
TRIGGER: BILLING QUESTION → TRANSFER
05 · COVERS THE GAPS

After-hours, weekends, and overflow — covered.

Busy line? Second call rings straight to Voice AI. Closed for the night? It's just getting started. The calls that used to hit voicemail become bookings you wake up to.

COVERAGE — LAST NIGHT
EVERY HOUR COVERED ✓
9 PM12 AM3 AM7 AM
OVERNIGHT: 4 CALLS ANSWERED · 2 BOOKED · 1 MESSAGE · 1 FAQ
How it works

Onboard it like a hire. Four steps, one afternoon.

STEP 01Give it a persona

A name, a personality, and a speaking style — pick a voice that sounds like your front desk should.

STEP 02Load the knowledge base

Your services, prices, hours, policies, and FAQs — everything it needs to answer like you would.

STEP 03Set call objectives

What each call should accomplish: qualify the caller, answer, book, take a deposit, or capture a message.

STEP 04Define escalation triggers

Exactly which topics, moods, or requests transfer to a human — instantly, mid-call.

AFTER EVERY CALL: FOLLOW-UP TEXT OR EMAIL SENT · CONTACT UPDATED · DEAL STAGE MOVED — AUTOMATICALLY

In Action

11:02 PM. A pipe bursts. Voice AI picks up.

A real emergency call, handled end to end: answered on the first ring, urgency qualified, the first morning slot booked, and a confirmation text sent — all while the owner sleeps.

  • Books into SCHEDULE's real availability
  • Marks the job urgent in the pipeline — crew sees it first thing
  • Owner wakes up to a booked job, not a voicemail
Beacon Plumbing — after hoursINBOUND CALL · 11:02 PM
LIVE
Works with the rest of FYNZ

A receptionist that's plugged into everything

Books real slots

SCHEDULE

It reads your live calendar — services, staff, buffers — so double-bookings can't happen.

Learn more →

Feeds your customer list

GROW

Every caller becomes a contact with notes; missed-call text-back covers the ones who hang up early.

Learn more →

Works the same shift as the team

FYNZ AI

Conversation AI handles the texts it sends; Workflow AI routes the urgent jobs. One roster, one brain.

Learn more →
Fair questions

Before you hire it

Voice AI

Never send another caller to voicemail.

Hire your receptionist this afternoon. It starts answering tonight.

Meet the whole team →