Every message, from every channel, on one screen.
SMS, email, WhatsApp, Instagram and Facebook DMs, and webchat all land in a single thread per customer. Answer from one place — no more tab-hopping to find where the conversation started.
Everything unified inbox handles for you
One thread per customer
A customer who texts on Monday and DMs on Wednesday is still one conversation — with the full history right there when you reply.
Every channel, natively
SMS, email, WhatsApp, Instagram, Facebook Messenger, and website chat flow into the same inbox. Nothing to forward, nothing to miss.
AI answers when you can't
Mid-appointment? Conversation AI replies instantly with your prices and availability — and can book the job before you're free to look.
Reply from anywhere
Desktop or the mobile app — answer a DM from the truck, the chair, or the counter without switching apps.
Assigned and accounted for
Route conversations to the right person on your team, so every message has an owner and nothing sits unanswered.
Connected to your CRM
Every conversation lives on the customer's record — bookings, payments, and notes included — so context is never a scroll-back away.
Up and running in minutes
Connect your channels
Link your business number, email, socials, and website chat in a few clicks.
Messages flow in
New texts, DMs, and emails appear in one inbox, matched to the right customer automatically.
Reply — or let AI
Answer yourself from one screen, or let Conversation AI handle the instant response.
Book from the thread
Send a booking link or confirm a time right in the conversation — no app-switching.
Common questions
Unified inbox is stronger with the rest of FYNZ
CRM & pipelines
Leads from calls, forms, and DMs land on one visual pipeline. Drag them from new to won — and see exactly where every deal stands.
Explore →FYNZ AIConversation AI
Conversation AI is your front desk. It replies to every SMS, DM, webchat, and email instantly — answers from your knowledge base, qualifies the lead, and drops your booking link.
Explore →GROWEmail & SMS marketing
Campaigns, broadcasts, and drip sequences go out on schedule — with Content AI drafting the words in your voice. Stay in front of your list without spending Sunday nights writing newsletters.
Explore →